It Support (M/F)

March 3rd 2021

Based in Gosselies, the mission of Catalent Cell and Gene Therapy is to deliver optimized process industrialization capacities to cell therapy organizations, and speed up the arrival of their therapies onto the market. From technology selection to business modeling, through GMP manufacturing, process development, quality services, Catalent’s teams are fully committed to helping their clients fulfill their objective of providing sustainable and affordable therapies to their patients. To lead its increasing number of development and manufacturing projects, Catalent Cell and Gene Therapy is looking for a highly motivated IT Support.

Mission Description

  • Setup of new collaborator’s working space (Workstation configuration, IT material ordering and delivery such as Monitors, Keyboards, Mouse etc).
  • Recover and re-setup of IT assests following the departure of a collaborator.
  • Follow-up of Support ticketings using the Helpdesk system in place (variable issues to support such as VOIP, Access control, VPN, network, workstation).
  • Grant access to collaborators on platforms used by the company according to the effective and in-place procedure (SOP).
  • Supporting Admin System colleague during a project execution (e.g. racking of switches)
  • Anticipating the needs following the company growth (material acquisition, license increase, etc).
  • As working in high quality environment (Good Manufacturing Practice and Sarbanes-Oxley Law), Support IT follows in-place quality procedures and is responsible to comply with Eudralex Vol 4 Guidelines and SOX requirements.

Candidate profile

The Candidate

  • Previous experience in Helpdesk and Support
  • IT Technician Degree or equivalent training
  • Rigorous, conscientious, team player and client oriented
  • Organized, Structured and focus on good documentation / information sharing
  • Open to learn and to manage new challenges
  • Very good writing skills in French and English.
  • Catalent’s standard leadership competencies that are used to interview and for Performance & Development:

Delivers Results

  • Leads with Integrity and Respect
  • Demonstrates Business Acumen
  • Fosters Collaboration and Teamwork
  • Champions Change
  • Engages and Inspires
  • Coaches and Develops


  • Full-time position (40h/week).
  • An indeterminate contract.
  • The opportunity to take part in a growing dynamic biotech company.
  • A human-sized working environment with a convivial atmosphere.

Contact Details

Interested ? please contact to Catalent