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Inside Sales Associate - Univercells Technologies (M/F)

October 15th 2020

At Univercells, we are on a mission to make health equally accessible to all. We work every day to reinvent biomanufacturing processes, and develop or integrate the next innovative technologies. Through the combination of process development and engineering expertise, we create synergies to deliver game-changing production capacities to achieve our mission: Biologics available and affordable to all!

Mission Description

Your goal is to achieve sales operational excellence and actively contribute to meet the annual revenue target.

Your main responsibility is to provide customers and the sales team with first-class guidance and support in every step of the sales cycle, from pre-sales to after-sales:

Pre-sales:

Forecasting:

Have a clear view of the opportunities expected to materialize soon.
Extract opportunities from CRM on a regular basis.
Translate the opportunities into manufacturing planning.
Quotation making:

Receive quotation requests from Sales Managers/customers.
Build the quotations, both equipment, and service.
Maintain updated history and traceability for all sent quotations.
Order management:

Check order content vs quotation.
Request order amendment, if needed.
Support new customer/account creation in ERP.
Book new sales orders in ERP.
Capture the order in manufacturing planning.
Follow up regularly with Supply Chain and Logistics (attend weekly meetings) to obtain a confirmed shipping date and meet on-time delivery. Challenge when needed.
Send order confirmation to customers, notify customers in the event any change occurred (delay, etc).
Follow up on shipping arrangements. Follow up with Logistics on shipping documents accuracy/status.
Handle customer invoicing: enquire invoice creation in a timely manner, check invoice content, request amended if needed, send the invoice to customers.
Manage intercompany orders, similarly as customer’s orders.
Using an ERP (Odoo) and a CRM (Zoho) is part of your everyday work.

After-sales:

Ensure history and traceability by keeping dashboards/follow up files/business update files up to date.
Customer care: manage customer complaints, order replacements, problem-solving. Manage unexpected queries when needed.
Ad hoc tasks:

Sales meeting: share agenda prior to the meeting, attend the weekly meeting, capture actions, build the report, and share it with the participants.
Admin.: Maintain dashboards updated, set up Univercells Technologies as a new vendor, collect data to support exotic countries’ queries (proforma invoices to initiate Letter of Credit, Cash Against Documents, etc.), check PO box/website contact box on a regular basis and take action or transfer to the relevant owner.

Candidate profile

  • Bachelor's degree, Master’s degree, or equivalent.
  • 2+ years of inside sales or business development related sales experience is a plus.
  • Commercial awareness.
  • Focused on operational excellence & continuous improvement.
  • Strong problem-solving and organizational skills.
  • Strong oral and written communication skills along with excellent listening skills.
  • Ability to work effectively both independently and as part of a team.
  • Be curious, eager to learn.
  • Strongly detail-oriented
  • Computing: Previous experience with an ERP (Odoo, SAP, Oracle, etc.) and a CRM (Zoho, SalesForce.com, etc.) is a plus.
  • Fluent English, written and spoken.

 

Offer

For more informations please contact to : Univercells

Contact Details

For more informations please contact to : Univercells