October 14th 2020
Based in Europe (preferably Belgium)you will provide global support and facilitate the implementation and the use of Univercells equipment at customer’s place. You will help develop and operate the equipment and carries out projects (from feasibility study to after-sales support). You will provide expertise and knowledge, answer queries and resolve technical issues both on the customer’s specific applications and Univercells’ technologies. You will also be in charge of providing feedback, training and technical/scientific support to the Sales & Marketing team. From on-site guidance to larger in-house projects, you will contribute to taking processes to the next level by adding technical insight into systems, helping develop customized solutions and integrating Univercells’ products into other technologies to cater to the fast-changing needs of the Life Science industry.
Equipment Deployment
Build experimental plans for each specific customer’s application and perform demonstrations and trials.
Responsible for off-loading/mechanical installation at the customer site and connecting the unit to the utilities and for training customers on installation and operation of equipment.
Perform SAT (Site Acceptance Test), IQ (Installation Qualification), OQ (Operations Qualification).
Advise customers on bioprocess optimization & technology transfer/scale-up.
Responsible for bioprocess transfers from/to customers.
Manage implementation and deployment projects in close cooperation with all stakeholders.·Check & coordinate the required equipment and raw materials.
Technical Support
Actively participate in troubleshooting and solution finding (test, configuration, etc.) for potential issues experienced by clients.
Provide after-sales support services.
Maintain documentation and reporting on support actions.
Product Management & Sales Support
Provide voice of customer & application feedback to Product Development teams.
Write and update application procedures, user guides and the product documentation package (IQ/OQ protocol files, installation guides, startup checklists, product specifications, URS, etc.)
Provide technical input for the creation of quotations and experimental protocols in support to the sales team
Provide application and product training and/or demo (internal & external).
For more informations please contact to Univercells
For more informations please contact to Univercells